We Believe every interaction with our patients is an opportunity
In providing your dental care and treatment, we will ask for information about you and your health. Occasionally, we may receive information from other providers who have been involved in providing your care. This privacy notice describes the type of personal information we hold why we hold it and what we do with it.
Information we collect
We may collect the following information about you:
Chase Lodge Dental is responsible for keeping secure the information about you that we hold.
Those at the practice who have access to your information include dentists and other dental professionals involved with your care and treatment and the reception staff responsible for the management and administration of the practice.
How we use your information
To provide you with the dental care and treatment that you need we require up-to-date and accurate information about you.
We will seek your preference for how we contact you about your dental care. Our usual methods are telephone email or letter.
We may use your contact details to inform you of products and services available at our practice.
Your information is normally used only by those working at the practice but there may be instances where we need to share it – for example with:
We will only disclose your information on a need-to-know basis and will limit any information that we share to the minimum necessary.
In certain circumstances or if required by law we may need to disclose your information to a third party not connected with your health including HMRC or other law enforcement or government agencies.
Keeping your information safe
We store your personal information securely on our practice computer system. Your information cannot be accessed by those who do not work at the practice; only those working at the practice have access to your information. The understand their legal responsibility to maintain confidentiality and follow practice procedures to ensure this.
We take precautions to ensure security of the practice premises, the practice filing systems and computers.
We use high-quality specialist dental software to record and use your personal information safely and effectively. Our computer system has a secure audit trail and we back-up information routinely.
We use cloud computing facilities for storing some of your information. The practice has a rigorous agreement with our provider to ensure that we meet the obligations described in this policy and that we keep your information securely.
We will keep your records for 10 years after the date of your last visit to the practice or until your reach the age of 25 years whichever is the longer.
Access to your information and other rights
You have a right to access the information that we hold about you and to receive a copy. You should submit your request to the practice in writing or by email. We do not charge for these copies.
You can also request us to
If you do not agree
If you do not wish to use your personal information as described, you should discuss the matter with your dentist. If you object to the way that we collect and use your information, we may not be able to continue to provide your dental care.
If you have any concerns about how we use your information and you do not feel able to discss it with your dentio99lst or anyone at the practice, you should contact The Information Commissioner’s Office (ICO) Wycliffe House Water Lane, Wilmslow, Cheshire, SK9 5AF (0303 123 1113 or 01625 545 745)