Whilst many things have changed over the past few months, one thing has remained the same, our commitment to you, our patients.
Patients’ health and safety continues to be our priority. As a result of the devastating effect that COVID 19 has had on our society, we have therefore had to implement several key cross infection control changes to our practice.
In addition to stringent cross infection controls already in place, additional protection for patients and staff will now be introduced. All dental staff members will now wear new PPE gloves, visors, disposable gowns and KN95 or PPF3 masks at all times.
Both our dental rooms will benefit from new Radic8 VK401s, which will provide clean and sterile air.
Time between appointments will need to be increased (in line with PHE advice) to allow sufficient time for aerosols to settle and the surgery as well as all equipment to be disinfected and deep cleaned.
A fogger application will be used three times a day, before opening, at lunchtime and at the end of each day.
If you require any more information on the cross infection control systems please do not hesitate to contact us by email, telephone or text
Please make sure that you are on time for your appointment so that you may benefit from your strictly allocated time, as the nursing staff will need to thoroughly clean and sterilise the room and equipment before the next patient’s reserved slot. A late arrival will unfortunately result in a shorter appointment
Please download a Medical History (MH) form our website Download MH Form. This form should be signed and returned by post or email prior to your appointment.
We may contact you the day before your appointment at an agreed time, in order to ask you some additional screening questions.
When you arrive at Chase Lodge Dental, please call reception on 0208 358 7100 or text 07545834446. Please remain in your car until you are called to the surgery. (If you are not coming by car, please let us know beforehand so that separate arrangements may be made).
Access to the dental surgery will, for the time being, be through the private entrance. Exit after an appointment will be through the same door.
Only the person receiving treatment may attend, unless they are a child (or siblings under 18 with appointments booked) or an individual who needs assistance.
Please bring in as few personal items as you can, this includes, where and when possible coats and bags.
When you enter the surgery:
1. You will be provided with a mask,
2. Your temperature will be taken and
3. Your medical history will also be rechecked.
Your mobile phone and other personal items will then be placed in a storage unit and you will be asked to use the hand sanitiser provided. You will be given shoe and hair coverings which must remain on until your appointment has ended.
After reapplying hand sanitiser, you will be shown to the dental chair when, after an initial consultation regarding oral health or your treatment plan, you will be asked to remove your mask and rinse your mouth with a specially prepared mouthwash for 30 seconds.
Your consultation or treatment will then take place.
A FaceTime or WhatsApp consultation can, if necessary, be arranged to discuss your future needs or a potential treatment plan.
Due to the dramatic changes, that have been needed to be put in place for your safety, our fees will unfortunately have to increase to cover the costs of our new safety protocols, procedures, materials and equipment.
For all new patient a non-refundable deposit will be required at the time of booking your examination. This charge will equate to the surgery time been booked out for you. Additional charges on the day may be incurred (radiographs) which can be made settled at the appointment
Please settle your account by contactless payment if possible (Credit card, Apple Pay / Google Pay). We would prefer you to refrain from using cash in order to assist us in maintaining strict cross infection control.
Payment options and treatment plans can be discussed at your initial appointment or during a follow-up consultation via WhatsApp or FaceTime.
Chase Lodge Dental has arranged a 0% finance scheme for your convenience, payable over a 10 month period, for all treatments over £500.00 through a third party (www.dentalfinance.co.uk) should this be required.
If you unfortunately need to cancel your appointment, with less than 48hours notice, before the allotted appointment time, you may transfer the appointment to a family member or friend, providing you let the surgery know in advance, so that a medical form can be completed by them. It is essential that patients accept that regrettably a strict cancellation fee policy will be in place for ALL cancellations for ANY reason, with less than 48hours notice.
Chase Lodge Dental look forward to welcoming you again and are of course always available by email, text or phone to answer any questions you may have.
With best regards,
Dr. Mark Becker and the Chase Lodge Dental Team